Reflections

• This project emphasized the importance of maintaining unwavering objectivity throughout user research. As a student, it was a challenge to set aside my own experiences and prioritize understanding the diverse challenges faced by the target users.

• Presenting findings in a compelling narrative format proved highly effective. The storytelling approachresonated with stakeholders, facilitating their comprehension of our insights and the validity of our proposed next steps.

• Conveying optimism during sensitive interviews emerged as a valuable skill. It helped me navigate potentially uncomfortable topics while fostering open communication and eliciting richer information from users. The ability to adapt and refine interview questions on the fly also proved essential in maximizing data collection.

• Looking forward, I would concentrate on meticulous interview script development. This includes crafting questions that anticipate user responses while leaving room for dynamic adjustments and reordering based on individual interview dynamics.